Who’s Really Powering Restaurant Recommendation Apps: Humans or Robots?

November 17, 2015

Two recommendation apps take a different approach. So which is better: AI or the human touch?

We’re constantly talking to our tech, and it’s finally listening. You can ask Alexa, the virtual “assistant” who lives in Amazon Echo’s smart wireless speaker, what the weather will be like on your walk to work and “she” tells you. Say, “play the latest episode of Bob’s Burgers” to the new Apple TV remote and there it is, without hopping from Netflix to Hulu. Facebook M, a “personal assistant” feature available for select Bay Area residents, uses a mix of artificial intelligence (AI) and…