What makes an ideal general manager?

December 22, 2016

Jim Sullivan is a keynote speaker at foodservice leadership conferences worldwide and the author of two books: Multiunit Leadership and The Fundamentals available on Amazon or Sullivision.com. Check out his leadership video series at NRN.com. This article does not necessarily reflect the opinions of the editors or management of Nation’s Restaurant News. 

Who’s the most important person in a restaurant? The customer? Maybe. But without a good GM, who will shape that customer’s experience? The GM hires the team, applies the process, supplies the energy, drives the numbers, provides the focus, connects with customers, executes the plan, builds leadership capacity,