Union Square Cafe: Customer service at the tap of a wrist

January 13, 2017

When the new-and-improved Union Square Cafe reopened in December, after relocating just blocks from its original home, the restaurant became a bit grander and light-filled.

It also became more high-tech, upping the ante on how the restaurant uses technology to improve customer service.

With the reopening, the restaurant has integrated the use of Resy, a growing hospitality technology rival to OpenTable, which touches the customer experience in a number of ways, from reservations to mobile payment. In addition, managers and sommeliers began wearing Apple watches as an extension of the system.

For Maureen Cushing, Union Square Hospitality Group’s vice president