Union Square Café: Customer service at the tap of a wrist

January 13, 2017

When the new-and-improved Union Square Café reopened in December 2016 after relocating just blocks from its original home, the restaurant became a bit grander and more filled with light.

It also became a bit more high tech, upping the ante on how the restaurant uses technology to improve customer service.

With the reopening, for example, the restaurant has integrated the use of Resy, a growing hospitality technology rival to OpenTable, which touches the customer experience in a number of ways, from reservations to mobile payment. In addition, managers and sommeliers began wearing Apple watches as an extension of the system.