The Power of a Happy Customer

September 10, 2014

Of course you want your bar or restaurant’s customers to be happy. That’s why you work so hard to make sure you’re providing the best food, the best drinks, and the best service. But have you ever stopped to think about why, exactly, happy customers are so important to your business’s success? What can happy customers do to increase your sales, boost your business, and keep your company afloat? Keep reading to find out why happy customers are an essential part of your bar or restaurant.

Happy customers are great advertisements.

As Happy Customer reports, people are twice as likely to talk about bad customer service experiences as they are good ones. This means that if your customers are unhappy, people will probably hear about it. But if you’re providing great service, great food, and keeping your customers happy, they’ll become your brand advocates. Word-of-mouth advertising is way more effective than traditional advertising—after all, people generally trust personal recommendations more than they trust advertisements. Happy customers can truly be your most effective advertising method.