The Power List 2017: Dan Cathy
When Dan Cathy, chairman and CEO of Chick-fil-A Inc., interacts with customers of the quick-service chicken chain he leads, he has a simple way of introducing himself: “Hi. I’m Dan. I work in customer service.”
Since 2013, when Cathy took the top role at the nearly 2,000-unit chain beloved for its fried chicken sandwiches, he’s helped the 70-year-old brand evolve and grow while always keeping the customer top of mind.
In the past year, Chick-fil-A has leveraged technology to deliver on customer needs, with the debut of the Chick-fil-A One app, which marries mobile ordering and payment with loyalty.