Restaurant Operations Watch: The dark side of automated scheduling

August 15, 2014

Restaurant Operations Watch: The dark side of automated scheduling

Automated labor scheduling, which has developed into a sophisticated management tool with a bright future for restaurants and other retailers, appeared this week to have a darker side.

The struggles of a single working mother were chronicled Wednesday in The New York Times in a story titled “Scheduling Technology Leaves Low-Income Parents With Hours of Chaos.” One of her employers, Starbucks, said Thursday it would revise the way it schedules its 130,000 baristas