Popeyes Is Trying to Improve Its Awful Service

March 25, 2016

With growth in mind, the fried chicken chain needs to create a better customer experience

Louisiana-inspired chicken chain Popeyes has seen consistent success in the last decade, nailing down seven consecutive years of same-store sales increases. But if it wants to meet future growth goals, Popeyes has to take a shot at improving the notoriously bad service in its restaurants, BuzzFeed reports. The company is happy with its product and marketing, but it knows service is a significant issue.

“I can say candidly that our guest experience has not been up to the standard of our food,” Popeyes chief brand officer…