No-gratuity pioneer rolls back program
One of the pioneers of the no-tipping model has decided to go back to tipping.
Andrew Fortgang, owner of the restaurants Little Bird Bistro and Le Pigeon in Portland, Ore., has been experimenting with the hospitality-included model for about a year.
He started with Le Pigeon, which moved to a no-tipping model in mid 2016. It went so well, Fortgang decided to eliminate tips at Little Bird also, starting in early 2017.
Under the gratuity-free model, both restaurants had raised menu prices by about 18 percent to 20 percent and the tip line was eliminated from guest checks.