Meet the Small Businesses That Make Giant Fast-Food Brands Possible

February 29, 2016

How do you build a business that can support a fast-food chain — and also weather any potential crises it might bring?

When you step into a Starbucks, if you’ve ever been to a Starbucks before, you have expectations: your favorite coffee drink will be on the menu and customizable to your exact specifications; your barista will be wearing a green apron; and your cup will be coddled by the same cardboard sleeve that prevents your hands from scalding as you walk back to your office. Congratulations, you’ve just interacted with a fast-food chain —€” and a handful of smaller…