Kruse/Thorn: Why restaurant operators are putting the focus on employees

December 30, 2016

Nancy Kruse, president of the Kruse Company, asks what’s driving the shift toward a people-centric restaurant business model.

A highlight of this year’s MUFSO conference, from my point of view, was the participation of Roy Choi, the groundbreaking Los-Angeles based chef who launched the seminal Kogi truck in 2007, from which he dished up Korean-inflected tacos and initiated the food-truck craze.

One of the things I most admire about him is his lack of pretense and utter approachability. I can’t think of anyone in the business —except maybe you, Bret — with whom I’d rather grab a beer.