How to Survive Fast Casual’s Decline

June 29, 2017

Penn Station East Coast Subs’ president talks about what to do—and what not to do—to thrive in today’s challenging industry.
Penn Station East Coast Subs’ president offers some expert tips.
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Before you even think about making cuts, think about the customer first, says Penn Station East Coast Subs’ president Craig Dunaway.
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Leading up to Penn Station East Coast Subs’ annual meeting on June 26, president Craig Dunaway spent 45 days working on his state of the union. Throughout research, Dunaway continued to digest similar headlines: Sagging sales, fleeting foot traffic, or, as Bloomberg recently put it, the reality that “America’s Fast-Casual Dining Boom Is Over.”

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