How Restaurants Prepare for VIPs

January 26, 2017

The behind-the-scenes dance managers make for industry insiders, critics, and friends

In 2013, the scourge of entitled Yelpers reached its peak when a man invented the “ReviewerCard” — a black credit card that allowed reviewers to have a “lifetime of upgrades” by scaring businesses into giving them good service. Don’t want to wait for a table? Flash a ReviewerCard. Feel like your server is ignoring you? Just carefully slide out your shiny black card that tells the world just how important you are.

The card didn’t go far, yet the feelings that caused a man to create this blackmail-note-in-credit-card-form