Giving employees a stake

February 3, 2017

Retention is a perennial problem in the restaurant industry. According to People Report by TDn2K, indices for recruiting and retention rose in the fourth quarter of 2016, signifying difficulty for operators in attracting and keeping the best talent.

But Zingerman’s Deli is finding that an open-book management style that engages all workers is not only good for business, it’s also effective in boosting employee retention.

Zingerman’s, in Ann Arbor, Mich., which celebrates its 35th anniversary in March, is known for corned beef, kugel and brisket. But the deli is just one facet of a growing, $65 million collection of 10