Future of Food: Kiosks will take your order

May 19, 2017

Will restaurant workers who take customers’ orders one day become obsolete?

Probably not, but the industry is moving toward a future in which more guests place orders on computer screens inside restaurants.

Some of the world’s biggest restaurant chains are moving in that direction. McDonald’s, the largest of the bunch, has been adding kiosks in international markets for years.

McDonald’s wants to expand its “Experience of the Future” model, which includes kiosks, in most of its 14,000 domestic locations by 2020. And its competitor Wendy’s plans to add kiosks in 1,000 locations by the end of the year.

The efforts