Future of Food: Couch service will be key
The future of food isn’t inside a restaurant — it’s inside your home.
Restaurants and third-party delivery services are racing to get food directly to consumers. They’re delivering this food in many different ways — with contract drivers, employees and even via drone or wheeled robot.
As it is, only a tiny percentage of restaurant orders are delivered. According to a study in November by the consulting firm McKinsey & Company, only 4 percent of food sold by restaurants is delivered. Most delivery is through traditional channels, notably pizza chains, such as Domino’s.
But many restaurants are betting that delivery