From the editor: A new hospitality
It’s easy to point to the rise in technology as the future of the restaurant industry. Just look at how an
investment in delivery and digital platforms has benefited companies like Domino’s and Starbucks.
But tech isn’t helping restaurants just because it’s tech. These new platforms are a way to provide better hospitality to customers.
On the retail side, Amazon has excellent hospitality; you can easily put in an order and it arrives quickly. If you have a problem, you are able to talk to a customer service rep within seconds, no matter what time it is.