Challenging year spurs technology investments

January 12, 2017

This post is part of the On the Margin blog. 

It’s safe to say that 2016 was a challenging year for the restaurant industry. Take it from the restaurant executives who presented to investors at the ICR Conference in Orlando, Fla., this week:

“2016 was challenging,” Papa Murphy’s CFO Mark Hutchens said. 

“2016 was the most challenging in our 23-year history,” Chipotle Mexican Grill Inc. founder and CEO Steve Ells said.

“There’s no question it’s been a choppy environment, a challenging environment with customers,” Habit Restaurants Inc. CEO Russ Bendel said. 

To be sure, such sentiment was expected. Same-store sales were