Can Mom-and-Pop Pizzerias Be Modernized?

January 30, 2017

How one entrepreneur is bringing new customers to old-fashioned restaurants

When Saroj Poudel worked as an employee at Papa John’s and Domino’s pizza franchises in North Carolina, he saw firsthand how important convenience was to customers: Sixty percent of sales at those chains, he says, came from online orders. So last year, when Poudel bought Pop’s Backdoor Pizza, an independent pizza shop in Durham, he knew that if he had any chance to compete with the big pizza chains, he needed to offer the same conveniences.

When delivery services like GrubHub and Seamless first hit the scene, they were