Before the Holiday Rush

November 20, 2015

Those in the world of customer service know all too well the stress that the holiday season brings: long lines of customers, clogged parking lots, and sometimes hangry (hungry and angry) shoppers.

To accommodate the huge jump in traffic, businesses across America start hiring and training large levels of new staff well in advance of November each year. Limited-service brands are no different—especially those in malls, which see huge spikes in customer traffic in November and December each year.